Complaints’ process


Stage 1:
Some times a you may have a concern, or experience a difficulty in relation to a practitioner within IPN.
In the first instance we hope these will be resolved between you and the practitioner through dialogue.


Stage 2:
If you are not able to resolve your concerns in this way, you are invited to contact IPN’s Dispute Volunteer Team (0333 213 004).
Within 24 hours a Disputes Volunteer (DV)  will acknowledge receipt of your concern. Within 28 days we aim to process your inquiry where possible to a satisfactory conclusion.


Stage 3:
Where this is not possible, IPN is committed to explore your concerns by listening to you.

Contact IPN